There is a version of the stress conversation that most training rooms have absorbed without question: stress is the enemy of performance, and our job is to reduce it. Build psychological safety. Lower the stakes. Create conditions where people feel comfortable. All of this is reasonable advice, and some of it is genuinely supported by evidence. But it sidesteps a more unsettling finding, one that has accumulated in the literature over the past two decades.
The context of learning shapes the appraisal of stress before a single word of content is delivered.
The physiological response we call stress does not, on its own, determine whether performance improves or deteriorates. What matters considerably more is the story a person tells about what that stress means. I want to be careful here. This is not the motivational-speaker version of the claim, the one that asks you to think positive thoughts and watch your cortisol drop. The research is more specific and, I think, more interesting than that. It is about the moment of appraisal: the split-second evaluation a person makes, often below conscious awareness, about whether a demanding situation represents a threat to be defended against or a challenge to be risen to.
That evaluation shapes the neurobiological response, which in turn shapes cognition, memory, and the quality of performance that follows.
The foundational framework here is what Mark Seery, then at the University of Buffalo, laid out in a 2011 review in Neuroscience and Biobehavioral Reviews: the Biopsychosocial Model of Challenge and Threat.[1] Its core claim is deceptively simple. In any motivated performance situation, an exam, a negotiation, a job interview, the first day in a new leadership role, the body produces a stress response characterised by increased sympathetic nervous system activity. That much is common to all of us in high-stakes moments. What differs is the configuration of that response.
When a person appraises their available resources as roughly equal to or greater than the demands of the situation, a challenge state emerges. The cardiovascular signature involves increased cardiac output and lower total peripheral resistance: the heart pumps more efficiently and blood flows more freely to the periphery. This is an energised, mobilised state that supports sustained cognitive performance. When perceived demands exceed perceived resources, a threat state follows. The cardiovascular pattern shifts, cardiac output rises less, total peripheral resistance increases, and the hormonal picture changes. The threat state is associated with elevated cortisol release via the hypothalamic-pituitary-adrenal axis, the slow stress response that can linger long after the triggering event has passed.
Challenge and threat produce the same arousal but different blood flow, different hormones, different cognitive trajectories. The stressor is identical. The interpretation is not.
Seery, M.D. (2011) — Biopsychosocial Model of Challenge and ThreatResearch reviewed in 2024 finds that negative effects of cortisol on working memory cluster within two windows: zero to nine minutes after a stressor, and twenty-five to fifty minutes after. The early window is driven by sympathetic activation; the later one by glucocorticoid effects on the prefrontal cortex.[2] Working memory is exquisitely sensitive to the threat signature. The prefrontal cortex, which coordinates working memory, is impaired by sustained cortisol in ways that affect exactly the capacities most needed in demanding situations: holding multiple pieces of information in mind, inhibiting irrelevant distractions, and adapting flexibly to changing conditions.[3]
Seery's 2011 review documents that challenge states are associated with superior performance across a wide range of tasks, including cognitive tasks and physical skill performance. Crucially, the cardiovascular markers of challenge and threat are largely unconscious. Most people arrive at one state or the other without any awareness of the evaluation process that produced it. This is why the appraisal, not the stressor, is the upstream variable of interest for learning designers.
Seery, M.D. (2011). Challenge or threat? Cardiovascular indexes of resilience and vulnerability to potential stress in humans. Neuroscience and Biobehavioral Reviews, 35(7), 1603-1610.
Where Seery's work tracks the physiological signature of appraisal, Alia Crum's research at Stanford's Mind and Body Lab asks a more provocative question: can you change what the appraisal produces by changing what a person believes about stress itself?
How a facilitator frames difficulty before a session begins shapes whether learners enter in a challenge or threat state.
In her foundational 2013 study in the Journal of Personality and Social Psychology, Crum and colleagues randomly assigned employees at a financial institution to one of three conditions over the course of a week.[4] One group watched video content framing stress as harmful and debilitating. Another group watched content framing stress as a useful signal, one that could enhance focus, performance, and growth. By the end of the week, those who had been exposed to the stress-is-enhancing framing held more positive beliefs about stress, reported better mental health, and demonstrated superior performance outcomes compared to the stress-is-debilitating group.
What makes this finding harder to dismiss than typical well-being research is the mechanism it points to. Crum is not arguing that positive thinking changes outcomes through inspiration. She is arguing that a person's generalised belief about stress shapes how they interpret the arousal they feel in a demanding situation. Someone with a stress-is-debilitating mindset is more likely to read their racing heart as a sign that something is going wrong. Someone with a stress-is-enhancing mindset is more likely to read the same racing heart as the body mobilising for the task ahead. That interpretive difference lands differently in the nervous system.
Crum's 2023 research in the Journal of Experimental Psychology: General reported that roughly 85 percent of the people surveyed held a primarily debilitating view of stress, including large samples of college students, adult employees, and adolescents. This was not a self-selected anxious population. It was the default.[5]
The same research demonstrated that stress mindsets can be changed, sometimes with brief interventions including multimedia exposure and psychoeducation. The authors note that durable change likely requires repeated exposure and structural support. But the point holds: the baseline belief most people carry into demanding situations is that stress is something to survive, not to use.
The most directly useful evidence for learning designers comes from the work of Jeremy Jamieson at the University of Rochester, who has spent the past decade studying stress reappraisal in educational and evaluative contexts. The intervention he and colleagues have developed is deliberately minimal: before a high-stakes exam, students receive brief written or verbal instruction that the physiological arousal they are feeling is functional, that it is the body preparing for demanding work, not a sign of impending failure.
A 2022 field experiment published in the Journal of Experimental Psychology: General randomly assigned 339 community college students to either a stress reappraisal condition or an active control before their second in-class exam.[6] Multilevel models showed that compared to controls, students who received the reappraisal instruction reported lower levels of math evaluation anxiety, showed lower threat appraisals, produced more adaptive neuroendocrine responses (specifically lower cortisol and higher testosterone on testing days), and performed significantly better on the exam itself.
Earlier work by Jamieson on GRE test-takers pointed in the same direction: participants who were told before the exam that arousal could be beneficial performed better on the quantitative section and showed lower cortisol than controls who received no instruction.[7]
The reappraisal manipulation appears to operate upstream: it changes the ratio of perceived resources to perceived demands before the stress response has fully crystallised. That shift nudges the system from a threat configuration toward a challenge configuration, which produces the downstream hormonal and performance differences. The intervention does not eliminate the arousal. It recontextualises it.
More recent research from 2024, using a multi-wave workplace study published in Behavioral Sciences, found that challenge appraisals in organisational settings fostered learning behaviour through enhanced work engagement and reduced turnover intentions through lower perceived threat.[8] The direction of the evidence is consistent: how people frame the stress of demanding situations shapes whether they lean into the work or retreat from it.
A 2023 study in PLOS ONE by Gillman, Turner and Slater examined how social support and social identification shape challenge and threat appraisals in 412 workplace employees. Greater identification with colleagues and lower threat were both associated with reduced perceived stress. Greater social identification, with colleagues and with the organisation, was associated with greater life satisfaction and lower turnover intentions.[9]
The practical translation: belonging is not just a wellbeing variable. It is a resource variable. When people feel connected to a group, they perceive themselves as having more to draw on. That perception shifts appraisal toward challenge, which shifts the hormonal and cognitive profile in the direction of performance.
Gillman, J.C., Turner, M.J., & Slater, M.J. (2023). PLOS ONE.
The cognitive frame a learner carries into a high-stakes experience is itself a design variable — not a welfare concern, not a soft consideration, but something that sits upstream of everything we typically optimise for.
The standard toolkit of L&D shapes learners' perceptions of what is being demanded of them. But it shapes their perception of their own resources far less deliberately. We invest in diagnosing gaps; we invest less systematically in helping people recognise what they already bring.
The moments immediately before high-stakes learning or assessment are disproportionately important. Not because motivation matters more than content quality in those moments, but because the threat-or-challenge determination is often made right then, and once made, it runs in the background for the duration of the experience. A brief, honest acknowledgement of difficulty, followed by an equally honest description of why that difficulty is a signal of what is at stake rather than evidence of personal inadequacy, costs almost nothing to deliver and appears in the research to shift outcomes in measurable ways.
There is an obvious version of the application here, and I want to be honest about its limits before making the fuller case. The obvious version is: tell learners that stress is okay before a difficult training session, and they will perform better. This is sometimes true and worth doing. But if that is where the thinking stops, it misses the structural point.
The deeper implication concerns how we frame difficulty itself in learning design, and it runs considerably wider than pre-exam pep talks. In most corporate training contexts, assessment and evaluation are designed with the implicit goal of minimising threat: anonymised feedback forms, graded on a curve, with deliberate effort to reduce anxiety so participants are not intimidated into disengagement. This is well-intentioned. But it may inadvertently signal that the difficulty of the learning is something to be shielded from rather than engaged with.
Consider what happens when someone enters a new role transition, say, a first-line manager who has been promoted from individual contributor. The dominant L&D response is to reduce their uncertainty: clear frameworks, structured onboarding, defined expectations. This is the right instinct, and the research on clarity of demands supports it. But what the challenge-threat literature adds is a second variable: perceived resources. If the person being supported through a difficult transition is also being helped to see their own competencies as resources, their technical knowledge, their relationships, their problem-solving track record, the perceived resources-to-demands ratio shifts. Not because the demands changed. Because the resource appraisal did.
The most durable thing I take from this body of work is not a technique. It is a reorientation in what we treat as the primary variable when we design learning for demanding environments.
We have spent decades refining the quality of our content, the clarity of our objectives, and the conditions of our delivery. All of that work matters. But the literature on challenge and threat appraisal suggests that the cognitive frame a learner carries into a high-stakes experience is itself a design variable, not an afterthought, not a welfare concern, but a performance variable that sits upstream of everything we typically optimise for.
If a person enters a performance assessment, a new leadership role, or a difficult training scenario with a threat appraisal already running, perceiving demands that exceed their resources, then the quality of the subsequent instruction matters less, because the cognitive architecture available to receive it has already shifted. The cortisol is already rising. The working memory is already narrowing. The question the person is trying to answer is no longer "what can I learn here?" but "can I survive this?"
Designing against that pattern is not about making things easier or reducing the challenge. It is about being deliberate in language, framing, environment, and social cues about the story the learning experience tells learners about their own capacity. That is not a soft intervention. That is the intervention.
We help organisations design training and learning experiences that account for how people actually process demanding situations, from high-stakes assessments to leadership development to new role transitions.
Founder of Baugment and a competency-based learning specialist with over a decade of experience developing corporate training programmes across the GCC. She works with global organisations to design, build, and deploy workforce learning that is directly tied to strategic execution.