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Certified Knowledge Management Professional
Strengthen how your organisation captures, shares and applies knowledge to preserve expertise and improve workplace practice.
Develop the professional judgement and practical skills to retain critical expertise, improve access to reliable knowledge and strengthen organisational learning. This programme covers knowledge needs analysis, KM strategy and governance, knowledge capture and organisation, transfer, innovation, and digital and AI-assisted practice. Through connected assignments and practical demonstrations, participants build a Knowledge Management Pilot Portfolio for one department, process or knowledge domain.
CORE CAPABILITIES YOU'LL BUILD
Applied Knowledge Management Portfolio
Professional Credential
Career Advisory and Network
Knowledge Management in Practice
Diagnose organisational knowledge needs
Design a focused KM strategy and governance approach
Capture, validate and organise critical knowledge
Facilitate knowledge transfer and organisational learning
Evaluate digital and AI-assisted KM solutions
Develop and evaluate a practical KM pilot
Knowledge management officers, specialists and managers.
L&D, organisational development and talent practitioners.
Operations, quality and continuous-improvement practitioners.
PMO and project professionals.
Service delivery and customer-support professionals.
Government, NGO and programme-learning practitioners.
Information professionals, digital-workplace specialists and consultants.
Progress through 40 hours of self-paced learning: 4 hours of pre-course preparation, 24 hours across nine core modules, and 12 hours of after-course application and assessment. Build your portfolio as you learn, then refine your work and demonstrate your capability through the certification assessment.
Tools and Software to Use
- Microsoft Office / Google Workspace: Use familiar document, spreadsheet and presentation tools to develop knowledge assets, organise evidence and prepare your portfolio.
- Knowledge Organisation Tools: Use familiar document, spreadsheet or approved collaboration tools to structure a small knowledge collection, apply metadata and test retrieval.
- Recording and Collaboration Tools: Record a short knowledge-transfer demonstration with a consenting peer or colleague, or through an assessed role-play arranged by Baugment.
- AI and Search Evaluation: Use supplied sandbox outputs or approved tools to evaluate retrieval and answer quality. Production software subscriptions are not required.
Pre-course 4 hours
Prepare for applied KM work by reviewing foundational concepts, professional boundaries and the case evidence. Set learning goals, check tools and arrange the required transfer practice before starting the nine-module core course.
- Course and assessment guidance
- Pre-course videos and readings
- Learning needs and readiness assessment
Core course 24 hours
Module 1: Knowledge Management Foundations and Business Value
Define a knowledge-related business problem and explain how knowledge management can improve organisational capability and continuity. Use established theories to choose an appropriate approach, distinguish KM from adjacent disciplines and establish a bounded pilot brief.
- 1.1 Knowledge, information and professional boundaries
- 1.2 Knowledge creation and SECI
- 1.3 Knowledge strategy and organisational value
- 1.4 Evidence, ethics and pilot scope
- 1.5 KM in Practice
Portfolio builder Module quiz
Module 2: Knowledge Audit, Mapping and User Needs
Investigate what people need to know, where knowledge resides and how it moves through a process. Use user and source evidence to identify critical dependencies, distinguish causes and prioritise a feasible KM intervention.
- 2.1 User research and task analysis
- 2.2 Knowledge inventory and source assessment
- 2.3 Knowledge-flow and expertise mapping
- 2.4 Critical knowledge, risk and baseline
- 2.5 KM in Practice
Portfolio builder Module quiz
Module 3: KM Strategy, Governance and Adoption
Translate a diagnosed knowledge need into a focused KM strategy with clear ownership and practical adoption arrangements. Integrate knowledge activities into existing work and address the conditions that enable people to contribute, maintain and reuse knowledge.
- 3.1 Objectives and intervention design
- 3.2 Governance and operating responsibilities
- 3.3 Behavioural diagnosis and organisational conditions
- 3.4 Adoption, communication and reinforcement
- 3.5 KM in Practice
Portfolio builder Module quiz
Module 4: Knowledge Elicitation, Capture and Validation
Elicit useful expertise from experience, observation and existing sources. Create concise knowledge assets that preserve context, decision rationale and exceptions, then validate and revise them using explicit evidence and ownership.
- 4.1 Capture purpose, methods and preparation
- 4.2 Expert reasoning and contextual cues
- 4.3 Synthesis and knowledge asset design
- 4.4 Validation, review and revision
- 4.5 KM in Practice
Portfolio builder Module quiz
Module 5: Information Architecture, Taxonomy and Knowledge Organisation
Structure a small knowledge collection around user tasks and consistent meaning. Design content types, metadata and controlled vocabulary, distinguish taxonomy from ontology and use retrieval evidence to improve access and maintenance.
- 5.1 Content modelling and metadata
- 5.2 Taxonomy, controlled vocabulary and validation
- 5.3 Ontology concepts and relationship modelling
- 5.4 Findability testing and lifecycle maintenance
- 5.5 KM in Practice
Portfolio builder Module quiz
Module 6: Knowledge Transfer, Retention and Communities of Practice
Design and demonstrate a focused transfer of expertise to another person. Select methods based on recipient needs, verify application and design sustainable expert connections or communities of practice for ongoing learning.
- 6.1 Transfer needs and method selection
- 6.2 Transfer facilitation and application checks
- 6.3 Communities of practice and expert networks
- 6.4 Retention, continuity and follow-up
- 6.5 KM in Practice
Portfolio builder Module quiz
Module 7: Knowledge Creation, Lessons Learned and Innovation
Generate useful knowledge by combining evidence, examining experience and testing assumptions. Translate a lesson into a justified change in practice and distinguish observations, hypotheses, contextual lessons and validated findings.
- 7.1 Peer assists and external knowledge sourcing
- 7.2 After-action reviews and lesson validation
- 7.3 Organisational learning and problem reframing
- 7.4 Experiments, reuse and changes to practice
- 7.5 KM in Practice
Portfolio builder Module quiz
Module 8: Digital KM, Enterprise Search and AI-Assisted Practice
Evaluate a digital or AI-supported KM use case using the project’s user needs and governed sources. Test retrieval and answer quality, identify failures and recommend proportionate controls and next steps without requiring production AI engineering.
- 8.1 Requirements and digital solution choices
- 8.2 Enterprise search and retrieval-augmented generation
- 8.3 Access, provenance and human review
- 8.4 Evaluation and adoption recommendation
- 8.5 KM in Practice
Portfolio builder Module quiz
Module 9: KM Pilot Delivery, Measurement and Improvement
Integrate the seven portfolio deliverables into a feasible pilot recommendation. Interpret practical test evidence and costs, distinguish observed results from projections and define accountable next steps and conditions for expansion.
- 9.1 Pilot scope, resources and delivery gates
- 9.2 Quality, use and business indicators
- 9.3 Benefits, costs and attribution
- 9.4 Review, improvement and executive recommendation
- 9.5 KM in Practice
Portfolio builder Module quiz
After-course 12 hours
Refine the seven deliverables into one coherent Knowledge Management Pilot Portfolio. Complete the practical evidence, examination and defence, distinguish simulated from workplace outcomes and plan a responsible next application.
- Finalisation of the seven portfolio components
- C-KM Professional exam simulation and official exam
- Portfolio presentation and forum discussion
- Additional materials
- Post-course feedback
Your enrolment includes
- Access to course materials and learning resources
- Portfolio evaluation and feedback by an assessor
- Three attempts at the C-KM Professional examination
- One complimentary, live online, one-to-one career advisory session, available within 30 days of graduation
How to enrol
- Express interest to join this course by completing the enquiry form on the registration page.
- Our Educational Programme Team will guide you through registration, payment and access to the learning platform.
Payment methods
- Bank transfer or card payment
- Corporate invoice available for company-sponsored enrolment
- View the available payment options and refund policy.
Module Quizzes Ungraded
Check your understanding at the end of each module and prepare for the C-KM Professional examination. These formative quizzes provide practice and explanatory feedback and do not contribute to your final assessment score.
Professional Examination Graded · Min. 70%
Demonstrate your knowledge and professional judgement through the summative C-KM Professional examination. An examination simulation helps you familiarise yourself with the format before your official attempt.
- Duration: 60 minutes
- Format: 75 multiple-choice questions
- Minimum passing score: 70%
- Included attempts: Three, with a minimum interval of 24 hours between attempts
- Additional attempts: USD 50 per attempt after three unsuccessful attempts
Portfolio Assessment Graded · Min. 70%
Develop one integrated Knowledge Management Portfolio comprising seven connected components that demonstrate your ability to diagnose knowledge needs, capture and organise expertise, facilitate knowledge transfer and evaluate practical KM improvements. Use the supplied case or authorised workplace evidence. The portfolio is submitted and assessed as a whole.
| Part | Portfolio component | Modules |
|---|---|---|
| 1 | Knowledge Needs and Risk Assessment | 1–2 |
| 2 | KM Strategy, Governance and Adoption Plan | 3 |
| 3 | Validated Knowledge Capture Package | 4 |
| 4 | Organised Knowledge Collection and Retrieval Test | 5 |
| 5 | Knowledge Transfer Demonstration | 6 |
| 6 | Learning and Innovation Record | 7 |
| 7 | Digital Evaluation and Pilot Recommendation | 8–9 |
- Assessment method: Manual evaluation by lead assessors using a standardised assessment rubric, supported by your recorded portfolio presentation and defence
- Feedback: Written feedback to support revision and continued portfolio development
- Minimum passing score: 70% for the overall portfolio, with satisfactory source integrity, confidential-information handling and a practical knowledge transfer demonstration with evidence of recipient application
- Included attempts: Three submissions of the complete portfolio
- Additional attempts: USD 50 per complete portfolio resubmission after three unsuccessful attempts
Certificates
Your progress is recognised through two certificates.
Certificate of Completion
Awarded upon completion of all required activities in the pre-course and core-course stages.
Certificate of Achievement
Awarded upon completion of the full C-KM Professional programme. To receive this certificate, you must:
- Complete all required activities across the pre-course, core-course and after-course stages, including the portfolio presentation and defence.
- Pass the professional examination with a minimum score of 70%.
- Submit all seven portfolio components and achieve an overall portfolio score of at least 70%, meeting the required standards for source integrity, confidential-information handling and the practical knowledge transfer demonstration.
- Settle all applicable programme and assessment fees.
Post-Graduation Career Advisory
One live online session* with a career advisor to review your professional direction, portfolio positioning and next development priorities.
* Your complimentary advisory session is available within 30 days of graduation.
Do I need previous knowledge management experience?
No formal knowledge management qualification or previous KM job title is required. Approximately two years of relevant experience, or equivalent responsibility, is recommended. Experience in learning and development, operations, projects, service delivery, information management or organisational learning will help you connect the activities to workplace needs.
Can I complete the programme while working full-time?
Yes. The programme is delivered online through self-paced learning, so you can organise your study around work and other commitments. The estimated learning time is 40 hours: four hours of preparation, 24 hours across nine core modules, and 12 hours of portfolio refinement and assessment. Allow time to arrange your short knowledge transfer demonstration with a consenting peer or colleague, or through a Baugment-arranged assessed role-play.
How will I access the learning materials?
Learning materials are available through Baugment’s online learning platform using your registered email address. These include video lessons, readings, quizzes, assignment guidance, templates and a supplied case pack for practical activities. A desktop or laptop is recommended for organising knowledge assets, completing evaluations and developing your portfolio. Access instructions will be provided during onboarding.
How long will I have access to the programme?
You will have ongoing access to the course materials for as long as the programme remains available on Baugment’s learning platform. We recommend completing the learning activities, examination and portfolio assessment within 12 months of starting. This is a recommended completion timeframe, not an access expiry date.
Do I need to purchase any software?
No specialist KM platform or paid AI subscription is required. You can use familiar document, spreadsheet and approved collaboration tools to complete the practical activities. Supplied sources and sandbox outputs support the search and AI evaluation tasks. Third-party software licences are not included, and you do not need to purchase every tool discussed in the programme.
What will I create during the programme?
You will develop one Knowledge Management Pilot Portfolio comprising seven connected components: a needs and risk assessment; a strategy, governance and adoption plan; validated knowledge assets; an organised collection with retrieval tests; a knowledge transfer demonstration; a learning and innovation record; and a digital evaluation and pilot recommendation. You can use the supplied case or authorised workplace evidence, building your work across nine modules and refining it during the after-course stage.
What support and feedback will I receive?
Instructions, templates, worked examples and practical guidance support your progress throughout the programme. Moderated discussions help you explore KM decisions and exchange perspectives. Lead assessors provide written feedback on your submitted portfolio to guide revision and further development. Guidance on arranging the knowledge transfer demonstration and accessing support will be provided during onboarding.
What does the complimentary career advisory include?
After graduation, you can receive one complimentary, one-to-one live online session to discuss your career goals, how to present your KM portfolio and your next professional-development steps. The discussion can focus on a dedicated KM role or applying knowledge management within your existing responsibilities. The session is available within 30 days of graduation.
Have a question or want more information? We are here to help!
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